EW ARE YOU SOME ICKY CORP?
We're flattered you think we're a big company and make lots of money but we're really just two humans named Bridget & Luke that pride themselves on living a modest lifestyle! Since we do touch on many delicate subjects we feel it's necessary to disclose here that we donate around 10% of our gross income to individuals and organizations in need. Some causes & groups we've contributed the most to so far this year are: Goonj, Colorado Freedom Fund, and Cure Violence Global. We're pro-BLM, pro-GSD, anti-imperialist, antifascist, mental health advocates — always learning more and never trying to rub it in your face.
Aw man, all good! If you're not stoked on your purchase or would like an exchange, please email us at firstname.lastname@example.org within 3 days of receiving your item(s). Product must be returned in perfect condition (at our discretion) and within 14 days. All returns have a 5% restocking fee.
We do not accept returns on international orders, sale (including coupon codes) or custom ordered items.
We are not responsible for items that are lost or damaged in the mail when being shipped back to us. Please get a tracking number and insurance :o)
If a package is returned to us because of an address error or an unclaimed package we will contact you directly and ask you to cover the new shipping fees.
International packages may incur customs charges upon their arrival in your destination country. These charges are determined by the arrival countries' customs authorities. Please contact your local customs office if you have more questions regarding duties and taxes in your country.
Please contact us at email@example.com as soon as possible so we can try to fix the mistake before it goes out. If the item(s) have shipped before the correction is made, all we can do is hope it comes back to us and we will have to recharge you for shipping.
WHEN WILL ___ BE BACK?
Life is unpredictable! We make a lot of original one-offs and small batches so get it while the gettin' is good or just commission one! :o)
WTF I GOT THE WRONG THING
SO sorry, we probably got a little too high that day. Please email us at firstname.lastname@example.org with any issues.
Please double check the address on your order and confirm that you entered it correctly. Once your package ships it is out of our hands in the moist hands of the mail carrier. If your item is marked as delivered and is missing please contact your post office or speak to your mail person. Let's hope it finds its way to your address eventually but we cannot issue replacements or returns for items marked as "delivered."
CAN YOU HELP ME WITH TUFTING?
Maybe, but no one really
knows what they're doing anyway! You can always tune into our live streams where we like to tuft, draw and hang out on Twitch
. We are always happy to answer any questions there or on our Patreon
HOW DO I HANG MY TUFTED PIECE?
Don't be shy, poke that guy! Use a thin nail or tack and poke that baby right through the pile & felt. The head usually hides very nicely.
WILL YOU MAKE MY DESIGN AS A RUG?
No thanks, but there are a lot of other people that would love your business! :o)